Reference

Privacy Policy for your account

This page explains how k13x handles the personal details tied to your account, including sign-in data, browser signals, and the records needed to process payments and support requests.

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k13x Privacy Policy for your account
REQUEST ROUTES

How to reach us

If you need a data copy, correction, or closure request, use the contact route shown in your account area.

Email us Send the request from the email linked to your account, or include a clear proof of control if you are writing from another address. We use that step to protect your personal data.
Account form Use the form inside your account area for correction, access, or deletion requests. It helps us match the request to the right record and keeps the exchange in one place.
Postal reply If you prefer a written trail, send a letter with your account name and contact route. We reply through the same channel once we verify the request and the records involved.
SAFE HANDLING

How we handle data

We handle this policy area with simple data minimisation. Only staff who need the record for support, security, or account admin can see it, and access is logged.

Data minimisation

We collect the details needed to run your account, verify contact points, and handle support. We do not ask for extra fields that do not help with that purpose.

Cookie control

Cookies store session state, language choice, and simple anti-fraud flags. You can clear them in your browser at any time, though some account actions may need a fresh sign-in.

Access logs

We record access attempts, device signals, and logins to spot misuse and help you recover the account if something looks wrong. Those logs are reviewed only by authorised staff.

Payment records

When you deposit or withdraw through UPI, Paytm, PhonePe, or Google Pay, we keep the reference trail needed to match entries, resolve disputes, and satisfy retention rules properly.

Retention windows

We keep records only for the period needed for account operation, fraud review, dispute handling, or legal duty. When that window closes, we remove or anonymise them where the law allows.

Request changes

You can ask for access, correction, or deletion through the contact route on this page. We confirm identity first, then explain what can be changed and what must remain.

Questions about your data

These questions cover the parts of the policy people ask about most: what we collect, how long we keep it, how cookies work, and how you can ask us to change a record. Each answer points back to the same rule set, so you can check what happens to your data before you send a request. If a local rule limits access, we follow it and explain the reason in plain language.

We keep the details you enter for account setup, the contact route you use, device and session signals, and payment references when a transfer needs tracing. The record set stays limited to what the account needs.

Cookies help us remember your session, keep language settings steady, and spot unusual access. You can clear or block many of them in your browser, but some account screens may ask you to sign in again.

Yes. UPI, Paytm, PhonePe, and Google Pay references may stay on file for reconciliation, dispute handling, and legal retention periods. We keep them only as long as those duties require.

Yes. Send the correction request through the contact route on this page and include the account details that let us verify you. After that, we update the record or explain why a field must remain unchanged.

Yes. You can ask for the data linked to your account, and we will tell you what we hold, why it is there, and whether any part must stay on record for legal or security reasons.

We keep data for the period needed to run the account, answer support, prevent misuse, and satisfy retention duties. Once those reasons end, we remove or anonymise the record where local law permits.

Only staff who need it for support, security, payment reconciliation, or account admin can access it. Access is logged, and we do not share it outside those needs unless law or a request requires it.

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